Your new company is looking to expand to the next level with your online presence. Social media is a necessity of any online PR efforts so you want to start there. However, you’re unsure whether to handle it yourself or hire a firm to post, tweet and reply. On the one hand you’re the best person to represent the company you love, but others have way more expertise than you do. To help, here’s a breakdown of your options.
In-House
Keeping social media administration within the company comes with its own benefits. For one, a trained worker in your company is more likely to have specific knowledge of your product or service. This provides them with an edge to come up with a strategy that could be more tailored to your special needs.
Also, you’re guaranteed that an in-house social media administrator will spend their time on your business and your business alone. A social media/PR agency or professional will have several clients to dedicate their time to and thus possibly missing an opportunity someone wholly dedicated to your company might not.
Agency
A social media/PR agency will most likely have a professionally trained staff that is used to working in the specific and often quirky world of social media. The agents will be more attuned to the ins and outs of the business and may have solutions your in-house worker might not know exist.
You also might benefit from the environment they work in. If a strange issue arises, an agent can consult with the many peers at the agency to solve it. If it’s an established agency, they most likely have a database of past successes and can pull from that to best help your company.
On top of that, there’s a degree of separation that could come in handy, especially during a crisis. If your business receives negative press, someone associated with your company may get upset and do something drastic. A third party organization like a PR agency should handle it with no emotions attached.
Social Media Consultant
While not possessing the resources of an agency, a contracted social media consultant will most likely be able to dedicate more time to your company. While agents may be assigned public relations work as well as social media assignments (people assume they’re the same, but they’re quite different), a contracted social media expert works solely in this field.
As they already work with sites like Facebook and Twitter, they probably have many colleagues they consult with to get fresh ideas on how to best boost your company. With this, they tend to be a combination of an agency with an in-house worker.
That “degree of separation” the agency has may also come into play here, but potentially not as pronounced. Since the consultant’s client list will be smaller, they may take things as personally as you do when a customer complains or insults the company. However, if they’re doing their job correctly, this won’t happen.
Which option would work best for your business?
By Mickie Kennedy, founder and president of eReleases, the online leader in affordable PR distribution since 1998. Download the free whitepaper LinkedIn for Business, a must-read for the well-networked PR professional. Follow eReleases on Google+, Pinterest, Facebook and Twitter.
In-House
Keeping social media administration within the company comes with its own benefits. For one, a trained worker in your company is more likely to have specific knowledge of your product or service. This provides them with an edge to come up with a strategy that could be more tailored to your special needs.
Also, you’re guaranteed that an in-house social media administrator will spend their time on your business and your business alone. A social media/PR agency or professional will have several clients to dedicate their time to and thus possibly missing an opportunity someone wholly dedicated to your company might not.
Agency
A social media/PR agency will most likely have a professionally trained staff that is used to working in the specific and often quirky world of social media. The agents will be more attuned to the ins and outs of the business and may have solutions your in-house worker might not know exist.
You also might benefit from the environment they work in. If a strange issue arises, an agent can consult with the many peers at the agency to solve it. If it’s an established agency, they most likely have a database of past successes and can pull from that to best help your company.
On top of that, there’s a degree of separation that could come in handy, especially during a crisis. If your business receives negative press, someone associated with your company may get upset and do something drastic. A third party organization like a PR agency should handle it with no emotions attached.
Social Media Consultant
While not possessing the resources of an agency, a contracted social media consultant will most likely be able to dedicate more time to your company. While agents may be assigned public relations work as well as social media assignments (people assume they’re the same, but they’re quite different), a contracted social media expert works solely in this field.
As they already work with sites like Facebook and Twitter, they probably have many colleagues they consult with to get fresh ideas on how to best boost your company. With this, they tend to be a combination of an agency with an in-house worker.
That “degree of separation” the agency has may also come into play here, but potentially not as pronounced. Since the consultant’s client list will be smaller, they may take things as personally as you do when a customer complains or insults the company. However, if they’re doing their job correctly, this won’t happen.
Which option would work best for your business?
By Mickie Kennedy, founder and president of eReleases, the online leader in affordable PR distribution since 1998. Download the free whitepaper LinkedIn for Business, a must-read for the well-networked PR professional. Follow eReleases on Google+, Pinterest, Facebook and Twitter.
